Recent Posts

The More You Know.

6/11/2020 (Permalink)

Hour glass over the word questions We are are always ready to help. Here's what we will need to know.

Living in Charleston, we are no strangers to flooding, and heavy wind and rain forcing water into places it does not belong!  A water damage in your home can be an incredibly daunting experience and our teams are trained to efficiently navigate you through the entire experience.  Knowing a little about what we will need before you call, can help expedite the process and allow us to answer your questions more effectively.

Here are a few of the questions you can expect to be asked during that nerve-wracking initial call:

  • Your name, address, email, and the best contact information to reach you.
  • Insurance claim information, if you have already called them.
  • The cause of water damage and when it occurred.
  • Is power and water still on at property?
  • How many rooms, and what type of flooring was affected?
  • Are ceilings affected in any of the rooms?
  • Is your home on a slab or a crawlspace and how many stories?
  • Is property accessible and who will be meeting our crew?

We are available to help make the water clean-up and reconstruction process as painless as possible for you and your family.

Call, any time. 24/7 ~ 843.552.1226

2020 Hurricane Season Coming On Strong!

6/10/2020 (Permalink)

Palm tree blowing in wind against a stormy sky We are ready for whatever this Hurricane Seasons brings!

According to National Oceanic Atmospheric Association (aka NOAA) the 2020 hurricane season has a 60 percent chance of being an "above normal" season.  This means, potentially, 13-19 named storms, with up to 10 of them becoming hurricanes.  While no one, including NOAA, truly has a crystal ball that can clearly see into the future, it would not be out of step for 2020 to deliver just such a season!  

With social distancing, remote work changes, and most businesses not operating fully "business as usual," it would be easy to set aside properly preparing for a hurricane.

We encourage you to take a look at your plan, evacuation options, and supplies in your home  before there is a named storm on the horizon.  This year, more than ever, it is important to be prepared.  Supply chains have been slowed and stores are just now getting some essential items restocked regularly.  No one wants to get stuck during a storm after another mad rush on TP!  

NOAA also offers a mobile app that tracks storms, sends notifications, shares locations of shelters, along with providing helpful safety tips.  Click here to check it out and download:

As always, SERVPRO of Greater North Charleston and Dorchester County are here to help in any way we can. If your home is affected by a storm, named or not, we are available 24/7.  Save our number, 843-552-1226, in your phone now so you are ready. 

Here's to a safe and peaceful Hurricane Season!  We think we have earned it! 

Is Your Business Ready?

6/10/2020 (Permalink)

Aerial view of a hurricane We are here to help you be as ready as possible for the 2020 hurricane season.

If you are like most businesses (including us!), you started 2020 with brand new exciting intentions for the year, only to have to completely reevaluate everything from payroll, work environment, to services or products offered. One thing we want to be sure you give attention to, in the midst of the chaos this year, is your plan in the event of a hurricane.  No one needs to be caught unprepared for another potential 2020 disaster.

FEMA records that 40-60 percent of small businesses do not reopen after suffering an incapacitating disaster... and 90 percent of the ones that do, do not remain in business more than a year if they have to close for much more than 5 days. Often business owners have an emergency contingency plan in place for employee safety, but few have a plan specifically to stabilize damage efficiently and quickly. This is where we can help. 

SERVPRO® offers an Emergency Ready Plan that provides you an immediate plan of action, limiting the amount of time your business is inactive.  Timely mitigation minimizes the effects of water damage. Knowing what to do, who to call, and what to expect, in advance, is the key to timely mitigation.

Benefits of having a SERVPRO ERP in place:

  • We are familiar with your property, access points, and type of materials likely affected.
  • We are familiar with you, as an owner, and what you would have us prioritize upon arrival.
  • We know square footage, layout of rooms, and power access. This allows our Crew Chiefs to estimate equipment, supplies, and labor needs immediately upon receiving the call from you.
  • All of the above, gives us the ability to prioritize your business during a city wide event, as we have critical information in a cloud-based app that can be shared at a moment’s notice with the appropriate storm team.

For more information on creating your free, customized Emergency Ready Plan, call (843) 552-1226 or use our Contact Us Form.

 We love serving you, Charleston, and we are always here to help! 

FEMA info-graphic.  

Now Offering Reconstruction!

5/21/2020 (Permalink)

hard hats hanging on a wall From start to finish, we can take care of your fire, water, or mold loss.

Any restoration project, regardless of the cause of loss, has 3 phases from start to finish.  Assessment, mitigation, and reconstruction.  We have prided ourselves in offering quality services in 2 out of the 3 phases over the years, and now we are over the moon to officially announce that we are also offering reconstruction!  SERVPRO of Greater Northern Charleston and Dorchester County can now be your one-stop-shop to get your life or business put back in order as efficiently as possible.

Between ownership and management, there is nearly a cumulative century in experience to navigate you through the process of recovering from a fire or flood in your home or commercial space.  Here is a little about our Reconstruction management team:

  • Mark VanHaelst, Construction Coordinator & Commercial Sales Rep.  Mark has been a General Contractor and owner of Triton Construction for 30 years in the Charleston area. He has also been our “go to” for the last 8 years as a referral for our customer’s reconstruction.  We are beyond thrilled to have him in the fold and running our reconstruction projects from the inside! His extensive experience affords us the opportunity to be the only call you need to make in the face of any type of property damage.
  • Beth Williams, Marketing & Reconstruction Manager.  If it has to do with the real estate industry, Beth likely has experience somewhere in her resume.  Lending, property management, investment, renovations, and the last 8 years have been all things SERVPRO.  Dedicated to growing a respected and community conscious business is her goal, and we are all on board,
  • Most important, there is no list without these two: Liz and Brandon Ferm, Owners.  Liz is a 2nd generation SERVPRO franchise owner and Brandon joined the Green Truck family 14 years ago when they first bought the Greater North Charleston license.  Liz has background, not only in restoration, but in mortgage lending, processing, investment, and property and business ownership.  Before becoming one of the owners of an IICRC Certified Firm, Brandon was heavily involved in the Charleston Food & Beverage scene. From bartending to restaurant ownership to growing a multi-license SERVPRO franchise, there is little that can happen to a business that he has not experienced and managed first hand.

If you want people that know the cost of being out of business due to a disaster, this is the team to choose. Our crews are trained from day one that getting the doors back open as quickly and efficiently as possible is priority one. 

Contact us any time at (843) 552-1226 or on through our website.

Now Offering Textile Cleaning!

5/21/2020 (Permalink)

Clothes hanging from a line with blue sky background We can take care of your textile cleaning in the aftermath of a fire or water damage.

Restoration projects due to a fire, water, or mold loss have many different variables and moving parts.  SERVPRO of Greater N. Charleston and Dorchester County pride ourselves in our ability to respond quickly and perform mitigation in an efficient and timely matter.  We are always looking for new ways to streamline the process and, as the result of this effort, we can now offer you textile services directly through our franchise! 

We understand the value of restoring, in lieu of replacing, as many of the affected contents and materials as possible for an ongoing job.  Not only does restoring contents save more of your belongings and save you money, it also helps make the insurance claim process run a bit more smoothly.  By having full oversight of the textile cleaning process, we will be able to ensure that all restorable contents are cleaned and returned to you in an efficient and orderly manner. 

Please feel free to call (843-552-1226) or email us with any questions you may have and to discuss how we can best serve you in the aftermath of a disaster in your home or commercial space.  

We Can Help With Your Disinfecting Needs.

5/1/2020 (Permalink)

background with virus image with orange SERVPRO logo When you are ready, we are here to do help you get back to business.

Working remotely, retail stores closed, shortages of certain essential products, (We will not even begin discussing the TP crisis!), Charleston food and beverage fighting to stay a float, cleanest hands in history, homeschooling, all day happy hours, and the disconcerting realization that not touching your face is nearly impossible. To say the least, the last 6 weeks have been unprecedented in so many ways.   

Now that things are beginning to loosen up a bit, we wanted to let you know about the disinfecting services we have available when you are ready to consider reopening your commercial space. 

  • An Ultra-Low fogging system allows us to disperse a safe anti-microbial agent in a fine mist throughout the office. Starting at 9 cents per square foot.
  • Application of an antimicrobial agent to the touch points in your office.  Desks, doorknobs, cabinets, counter tops, sinks, light switches, etc. Starting at 25 cents per square foot.
  • Combination of both of the above processes, with increased precautions and attention to deeper cleaning details.  Starting at 75 cents per square foot. (This option is required if there is a confirmed case of COVID-19 associated with the property.)

For more information and pricing specific to your needs, please do not hesitate to call. We are here to help in any way we can. (843) 552-1226

Take care and stay safe, Charleston!

Response Time Is Our Specialty!

5/1/2020 (Permalink)

info graphic defining the 1-4-8 policies We are here 24/7, ready to respond quickly!

Rapid Response on every call is one of the things that sets SERVPRO apart from our competitors. The longer a water damage sits, unattended, the more costly and extensive the damage. 

At SERVPRO of Greater Northern Charleston we take the 1-4-8 guidelines pictured as a challenge!  When we are notified of a loss by your insurance company or property manager, we make sure someone stops immediately  to contact the appropriate person and make arrangements to access the site for needed emergency services.  Highly trained and professional technicians are usually on site in less than 2 hours, unless otherwise requested by the client.

We also make it a practice to contact your insurance adjuster, if at all possible, during the initial visit to your property in order to expedite necessary approvals for the work required to mitigate the fire or water damage and restore your home or business.

SERVPRO of Greater Northern Charleston is proud to be part of a nationwide company that challenges us to provide expedient, quality service to our local home owners and small businesses.

We are here 24/7 to serve the North Charleston and surrounding areas:  Park Circle, Goose Creek, Moncks Corner, Summerville, Ladson, Hanahan, etc.  (843) 552-1226 or contact us through our website.

We love calling the Greater Charleston area home, and are here to help any way we can. 

Can You Say, "Severe Thunderstorms," Charleston??

4/28/2020 (Permalink)

US map of spring storm types We are here and ready to help you clean up after a severe storm. We love serving you, Charleston!

The National Severe Storms Laboratory classifies a thunderstorm 'severe' “…when it contains one or more of the following: hail one inch or greater, winds gusting in excess of 50 knots (57.5 mph), or a tornado.”  By this definition, the Lowcountry has certainly seen its share of severe thunderstorms this spring!  With spring not quite behind us and Hurricane Season coming up, we thought it might be a good time to freshen up on some safety tips!

“Get In. Get Down. Cover Up.” 

Under the threat of a severe weather warning, get inside and as close as you can get to the center of the building, and go low.  An underground basements or bottom floor is best.  The goal is to get as low as possible.  Lastly, safeguard your head and body from dangerous debris with pillows, blanket, bike helmets, jackets, etc.  These few actions can be taken very quickly if you spend a few minutes planning ahead where you will go and what you will have available in that part of the house.

For extensive detail on how you can assess the specific rooms in your home for safety and many other tips on how to respond during a severe storm situation, check out this link on the National Weather Service website.

SERVPRO of Greater N. Charleston is gearing up and preparing for the 2020 hurricane season right along with you.  You be sure to have a plan to keep your family safe, we will have a plan to help if your home is damaged during a storm.  (843) 552-1226 ~ 24/7.  Save it in your phone and have one less thing to worry about if the time comes.

Stay safe and here’s to an easy breezy storm season.  We think we have all earned it! 


Just in Case...

4/3/2020 (Permalink)

full screen of toilet paper Too much of this commodity going in the toilet? We can help!

Schools are cancelled and kids are home all day,  looking for things to do!  While there are many options to choose between TV, online lessons, board games, family activities, etc, we are betting a bit of boredom might set in from time to time!  If that boredom, a random accident, or use of something other than TP causes a toilet clog or over flow, we thought we'd share a couple tips!  

First...the clog.  We thought about compiling our own list, but then we found this one from Sunrise Specialty.  We worry a bit about number 6 because of a few dishwasher meets dish detergent mishaps!  But, upon a bit of research, it seems legit.  Check them out! If you are unfortunate and have to try one of these DIY solutions, please take a pic and share it with us!

In the event the toilet does overflow, we are available to you, even if it is just to answer questions.  If you aren't comfortable with someone coming into your home, we want to make sure you are doing all you can to avoid as much damage as possible. 

The safer way to protect additional damage down the road is to have us mitigate, dry, and disinfect properly.  This is the best way to prevent potential mold and ensure your insurance claim isn't questioned. 

Our teams are taking extra precaution with protective gear, hospital-grade disinfectants, and adjusted monitoring schedules to minimize our time in your home.  We are also sanitizing high traffic surfaces in rooms we have to work in or walk through, at no additional charge to you. 

We understand how unsettling this time is for everyone, and we want to do all we can to help.  Please do not hesitate to call.

Stay well, and enjoy as much of this time with your littles as you can! 

Small Business Resources

4/1/2020 (Permalink)

man looking at a confusing bulletin board with lots of papers Here to Help!

SERVPRO of Greater Northern Charleston is navigating the drastic downturn in business many of us are seeing here in the Lowcountry.  We are still open, 24/7, have all office staff working from home, and our emergency technicians are taking extra precaution as they enter people's homes and businesses to perform emergency and disinfecting services.

There is an abundance of information now available about the relief options for local business, but it can be difficult to dig through and find exactly what pertains to you.  Lowcountry Local First has done a fantastic job of compiling the information on their COVID-19 Resource and Action Page.

We are in this with you Charleston!  Stay safe and stay well!  Here to help if you need us.  843-552-1226, 24/7