Recent Posts

Building a New Tomorrow, One Home at a Time

6/7/2022 (Permalink)

Photo of new home during framing and a pile of lumber. New homes are popping up everywhere around Summerville, South Carolina! Can we assist on your new home construction?

It is no surprise to anyone living in the Charleston and Summerville areas how quickly the region is growing.  The construction trucks have been busy for years now and it does not look to be stopping anytime soon.  Entire neighborhoods are being built right before our eyes, home after home are popping up all around Berkeley and Dorchester counties and here at SERVPRO of Greater Northern Charleston and Dorchester County we have been on the front lines of new home construction assisting contractors with our post-construction cleaning and maintenance services.

One of the great ways we can assist new home builders is with our ability to clean up a site and get it ready for living.  From cleaning up heavy debris and dust to doing deep carpet cleaning, we are ready to assist.  We work hard at developing relationships with Project Managers and Construction Managers in the area to provide support in assuring the houses they build are ready for their new homeowners.

Another way we support local construction is during the pre-drywall phase.  Sometimes lumber can be impacted by rainy weather either during storage or at the construction site during the build.  SERVPRO of Greater Northern Charleston and Dorchester County provides drying and mold remediation services for framing and trusses.  This can mean the difference between keeping your build on schedule and assuring the lumber is not negatively impacted by moisture and mold.

And the final service we are going to talk about today is our light construction work during the warranty period of new home ownership.   This is another way that we help support and assist new home builders in our community with our ability to do light construction and maintenance on homes that need repair while the home is still under warranty.  If the home has been damaged by mold, water or fire, we are able to come out and mitigate the problem and restore the property.  This allows the contractors to focus on new projects while we work to keep the properties they’ve just built in tip-top condition. 

If you are a new home builder or construction company, please reach out to us today to discuss how we can assist you on your next big project. 

Emergency Ready Profiles are perfect for Hurricane Season

6/6/2022 (Permalink)

Rain falling on a puddle. SERVPRO logo and local emergency phone number highlighted. Preparing for rain in the South Carolina Lowcountry is a crucial aspect of living in the hurricane-prone region. Have an Emergency Ready Plan!

One of the ways we help our customers, and our community, is by providing property owners, or their facility or property managers, with a functional tool called the Emergency Ready Plan, aka, the Emergency Ready Profile. 

Here in the Lowcountry of South Carolina, along the Atlantic shoreline, we are in direct threat of major storms for a good portion of the year that stretches from May into November.  Not to mention, we also see some pretty nasty thunderstorms on an almost daily basis in the spring and summer seasons.  So having a plan for storms is an important step to being prepared.

Our franchise territories stretch from North Charleston to Summerville, South Carolina, and from Moncks Corner to Ridgeville.  Our community is large and apt to see storm damage of some kind across the region when big storms come through. 

One of our community members is Palmetto Rail, and we recently worked with them to provide them with Emergency Ready Profiles for each of their facilities.  Each facility has critical equipment and staff that need to know what to do in case of a storm.   Bad storms can cause all sorts of trouble for people, from down wires and trees, to flooding and wind damage.  Our ERPs will create a visual aid for Palmetto Rail’s staff with critical information like key contacts, infrastructure cutoffs and directions for staff to follow.  Those directions can include where to store loose materials, to where the water and electric cutoffs are during an emergency.

An Emergency Ready Profile comes in a hard copy that you can keep on site, or you can use the app version which allows the Property Owner or Manager to update information and contacts, and share with staff and employees.  It becomes an important tool for those managing large buildings or multiple properties like Palmetto Rail. 

And if our customer, or community member, is in need of help extracting water or mitigating disaster, the ERP gives our SERVPRO teams the lay of the land to plan and respond accordingly.  So whether you have multiple properties and facilities under your management, or you’re simply a homeowner, the Emergency Ready Profile can be an invaluable tool to prepare for the worst case scenarios. 

Call us today to set up an appointment for a FREE property assessment and Emergency Ready Profile @ 843-552-1226

Flooding and the Ramification of Waiting Too Long

6/6/2022 (Permalink)

Wet wood floor. Waiting too long to extract water and start the drying process on residual moisture can cause serious damage to your home and property.

If you have been the victim of flooding, then you are in a race against time, damage and mold.  It is never too late to start the process of mitigation and restoration when your home or property have been impacted by water incursions.  But waiting to respond and fix the situation can make your life that much more difficult if you wait too long.

One of the biggest challenges of water incursions is drying everywhere that moisture is now residing.  Water loves porous materials like cloth, wood and drywall where the water can be soaked up like a sponge.  Unfortunately, the longer it takes to extract water and start the drying process the higher the propensity for bigger problems to start arising.

Water damage can start ruining your home and property within the first 24 hours of getting wet.  Mold will begin growing, and damage will worsen to floors, walls and electrics unless the extraction of water and drying processes has begun.  If water is left unattended long enough, it can even start eating through concrete, and wood will begin to rot within a month in some cases.  And if a leak persists through multiple floors you will see additional damage as the water collects between floors and causes infrastructure collapse of insulation and ceiling panels. 

If you have walked into a water loss at your property you will want to call your insurance company as soon as possible, that’s the first step.   The second step is to call a water restoration company like us to come out and assess the situation, start emergency water extraction and mitigation processes right away.   The sooner you start extracting and drying up the water, the sooner you stop the process of damage and mold growth.

Always keep our emergency phone number somewhere handy, or save our number in your cellphone.  Saving precious minutes can greatly impact the cost of the water loss and the necessary work and repairs that will be required to fix your home or business.     

Emergency 24/7 phone line: 843-552-1226

Leadership Day at Devon Forest Elementary

5/19/2022 (Permalink)

Student's welcome attendees on Leadership Day at Devon Forest Elementary school in Goose Creek, South Carolina. Student's welcome attendees on Leadership Day at Devon Forest Elementary school in Goose Creek, South Carolina.

SERVPRO of Greater Northern Charleston and Dorchester County has the honor of working with a wide community in South Carolina that stretches from the city of North Charleston to Summerville, from Moncks Corner to Goose Creek, and to helping folks in Ladson and Hanahan it’s always a privilege to work with our community. 

We were recently invited to join other local community leaders attending the “Leaders In Me” Leadership Day at Devon Forest Elementary in Goose Creek.  And what an event it was, with the wonderful theme of being on a Jungle Adventure.  We were greeted by a host of children waving large hands and shaking pom-poms as we all walked into the school.  We were then lead to the cafeteria for a very generous breakfast of delicious doughnuts, fruits and beverages.

The event officially kicked off with a couple small performances by the students.  The children expressed how they grew as leaders throughout the year focusing on seven key habits; Being proactive, beginning with the end in mind, putting first things first, think in win-win terms, seeking first to understand and then to be understood, synergy, and staying sharp.  These are all great habits that will absolutely lead these young leaders to success. 

We were then taken on a tour of the school where we got to learn firsthand about how the children have worked towards their goals this year.   Our young Jungle Adventure tour guides took us to different classrooms where the children showcased displays that highlighted their activities, from collecting can tabs for a donation goal to those in need, to the Kindness Crew and their efforts to do kind things around the school, all of the children did a fabulous job expressing themselves, and their efforts.

The last stop of our tour was to the 4th and 5th grader classrooms.   We were provided with an opportunity to step into classrooms in action where the teachers worked their normal curriculum and the students showcased what they were studying or working on.  Every classroom was very welcoming, and it was a marvel to see how the kids truly loved their work with “Leaders in Me” and how it helps them stay focused on achieving their goals.

The event concluded with the tour leading us back to the cafeteria for another rousing performance from the students.  The school’s drumline did a wonderful native drum song, followed by the choir singing “You are never fully dressed without a smile” from the play Annie.  The students finished the event with a speaker’s panel where they took questions from the attendees.  Each student did a great job of expressing themselves and the importance of becoming leaders and sticking to those seven habits that will surely get them to their goals.

It was a great experience to be invited to a wonderful community event.  It is so important that we as a company not only make ourselves available as a business but also as neighbors showing support to those who live in our community.   SERVPRO of Greater Northern Charleston and Dorchester County hopes each one of the students of Devon Forest Elementary grow up to be successful leaders and positive forces in their community because it was so obvious that they have already begun to take that path.  Great job Devon Forest!  See you next year!

To see more photos, and learn more about Devon Forest Elementary and Leadership Day follow these links!

The Quality of Honesty

5/19/2022 (Permalink)

A customer speaks with a SERVPRO Crew Chief about service options. A customer speaks with a SERVPRO Crew Chief about service options.

We have customers call us from all over the Tri-County area, from North Charleston to Summerville and from Ladson to Moncks Corner, and we appreciate every call we get because we know our customers have options out there.   When you live in a disaster prone area that deals with hurricane season each year, you will find that there are a lot of restoration and disaster mitigation companies to choose from.  And I’m sure a lot of you out there are thinking, well how do you make the right choice? 

I could simply say, well choose us, because we are the best!  But you will still be asking why?  Well, one of the reasons we are an excellent choice to get you through any disaster is because we work to provide the highest quality workmanship through honesty.   Being up front about the fine details of a job, and the timelines required to complete them, is an important way unto which we work with our customers.  People who are dealing with disaster just want their lives back to normal, and they want that done as quickly as possible, and we absolutely understand that feeling, and need.

Here at SERVPRO of Greater Northern Charleston and Dorchester County we go well beyond touting the color of our vans as a reason to choose us over the competition, we choose to focus on excellent customer service that guides its customers through the reality and hardships that come with disaster restoration.  Being upfront about all the steps and time required to complete the job is very important for us to build trust with our customers. 

One of the ways we provide quality work through honesty is by doing thorough estimates that truly break down all of the steps, materials and time it will take to complete a job, and making sure all of their questions are answered about the cost and time needed to restore their home.  We also take great pride in working with insurance companies, providing support on claims to ease the burden for the customer, and then assuring the customer understands the process clearly.

It is critical to provide our customers with a clear path to restoring their property and belongings.  We want our customers to feel they are working with someone they can trust.  Honest communication provides that clear path to quality work that satisfies our standards and the customer’s expectations. 

We know that you have options out there, and we want to be the option that gives you the confidence you need to get through your disaster, one step at a time.   Call us today if you are dealing with water, fire or mold damage, we are happy to come meet you and discuss your options. 

Fire Culprits – Preventing Lithium Battery Fires

5/18/2022 (Permalink)

Lithium battery fires can start in Lap Tops to Radio Controlled Cars Lithium battery fires can start in Lap Tops to Radio Controlled Cars. Always follow the manufacturer's directions for proper battery use and care.

There are many different culprits that can cause fires.   We have seen all sorts of devastation caused by fire in our community from North Charleston to Summerville, South Carolina.   This blog series focuses on the varying ways that fires start, and the things we can do to help prevent them.  Today we will talk about fires that are caused by lithium batteries.  

It’s not a common occurrence but rechargeable lithium batteries can be very volatile and dangerous, especially if steps are missed in the care and maintenance of these battery types.  First off, where do we see these types of batteries being used?  Well typically, you would find Lithium Polymer (LiPo) and Lithium Ion batteries in hobby products like Radio Controlled Vehicles and Drones, but we also find these battery types in other common electronics, like cellphones, laptops, and wireless speakers.  These batteries store a large amount of energy in a small amount of space.

These batteries also have the propensity for overheating and sometimes explosion under certain conditions or improper recharging.  You always want to make sure you are handling these batteries and electronics with great care when recharging and storing.  The first thing you want to do is make sure you always follow all directions, instructions and warnings that come with the purchase of your electronic device that contains a Lithium battery. 

When recharging larger batteries with higher energy capacity like we see with Radio Control and drone hobbies you want to purchase a Lithium Fire Safety Bag or Case.  This is a special bag meant to store your batteries during charging and storage to assure that overheating and explosions are contained. 

When charging phones and other electronic devices, never keep them under your pillow, on your bed or couch, most fires will begin that way when electronics begin to overheat with a bad battery or poor connection on the charging port.  Always make sure your charging cables are in good shape, no frays or exposed wires, and when plugging them into the device make sure the connection is plugged in all the way.

If you fear that something is wrong with the battery never discard of it in the trash.  Stop using it right away, contact the proper authorities for disposal instructions or for immediate response if you suspect a risk of fire.  If possible, it is important to safely remove the battery from the vicinity of other flammable materials.

Our team here at SERVPRO of Greater Northern Charleston and Dorchester County has been there to help put back the pieces after fires have destroyed property and belongings for some of our neighbors here in the Lowcountry.  But we also want to help prevent these disasters for our community as well.  We hope some of these tips, provided by the NFPA, will help you protect your family and home.   

The Quality of Respect

5/12/2022 (Permalink)

Technicians helping customers. SERVPRO technicians are always ready to help their customers.

One way that we provide superior service is in the way we treat our customers.   We always want to be improving upon the work we do across our services by learning new skills and technical abilities, but another way we enhance the experience for our customers is by assuring that we treat them with respect.  Great customer service is at the heart of what we strive for in achieving a high standard of quality reviews and customer testimonials. 

The first way we show our customers respect is by listening to them.  Here at SERVPRO of Greater Northern Charleston & Dorchester County we make sure our customers feel heard.  We find that many of our customers might have just experienced a traumatic event, and sometimes those events might have destroyed their home or belongings, and tragically sometimes even worst.  We understand what it means to be empathetic, and how important it can be to listen to our customers during times of crisis.  Listening also allows us to better respond to our customer’s needs and expectations. 

Another way we show respect to our customers is by always being calm, courteous and kind.  We know that under some of those circumstances where a customer is dealing with the aftermath of fire or flooding, they might be upset, sometimes even angry about the situation.  We know how important it is to be patient and to show kindness to those who have just experienced hardship.  We also live in the community to which we serve so we see our customers as neighbors as well.   A little bit of kindness can go a long way to making people feel better about their situation, and their community.

The final way we show respect for our customers is by taking great care with their home and belongings.  At SERVPRO we understand that your home maybe in a terrible state when we show up but we take a lot of pride in how we treat your belongings, and your home, even when it’s been impacted by water or fire.  The things that you value the most are the things we try to save and restore.

High quality customer service is at the core of what we do here at SERVPRO of Greater Northern Charleston and Dorchester County.  From the moment you call us, to the moment we show up with vacuums and fans, we are going to take good care of you, and your property. 

Call us today for an Emergency Ready Plan – 843.609.4812

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Every Restaurant Needs An Emergency Ready Plan

4/18/2022 (Permalink)

Restaurant Fire Restaurant Fires Can Start in the Kitchen

According to one report the United States sees approximately 8,000 restaurant fires each year.  It notes that grease fires, gas leaks and faulty wiring leads to more than $200 million in property damage each year.  And that figure does not account for the financial loss in down time while your business is being put back together.

Many chefs and business owners can sometimes forget about the risks of fire until it’s too late.  Running a fast paced business like a restaurant that runs on ovens, stoves and fryers, and has major equipment working all the time like refrigeration and other appliances, always carries a potential risk of fire.  

Prevention is critical for a restaurant.  Making sure you are following state and local regulations for fire code is the first step.  Assuring that your business has an adequate suppression system is another.  And making sure you are maintaining your fire suppression and safety protocols is always very important.  But another way to be ready for a disaster is to have an Emergency Ready Plan.

When you have put your life’s work into building your livelihood its gut-wrenching to see that all taken away with a spark that turns into a major fire.   Having a plan to get yourself back up and running could save critical time and money from your business being down.

SERVPRO’s Emergency Ready Plan puts you in the position to respond quickly and efficiently when disaster strikes.  An app-based Emergency Ready Profile is created for your business at no cost to you, and it details all the critical information that someone would need when responding to the aftermath of a fire.   It gets our teams to your site quick, and they know exactly the lay of the land, where important cut-offs are, and what the size and scope of the operation looks like to provide the appropriate response.

When facing the risks of fire and all the damage that comes with it, you need to have a plan and some confidence that there is a path to getting back up and running.  Whether you are running a restaurant, or any other type of business, an Emergency Ready Plan is a great tool to have.

Call us today for more information.

Storm Season is Upon Us!

4/18/2022 (Permalink)

Storms Ahead! Are you ready for storm season?

Nothing can really prepare you for what mother nature sometimes throws our way.  And when it comes to hurricanes and tornadoes its best to follow the local orders of your municipality and always evacuate as soon as you can.   But the damage that is left behind can sometimes be immeasurable, we have been there with you when disaster strikes.  And sometimes disaster strikes with a random passing of a thunderstorm without much notice.  But you do not need to feel unprepared, are some basic things you can do to help when storms roll through. 

Here in the Lowcountry we deal with our fair share of storms and being prepared is something we should all be thinking about.  A couple great tips to prepare for storms.

  • Make sure your yard is clear. Remove items that can blow around like children toys, tables, umbrellas, chairs and even garbage cans.
  • Know where your cutoffs are for water, electric and gas.
  • Have drinking water in containers or bottles.
  • Make sure you have fresh batteries in your smoke and carbon monoxide detectors.
  • Store flashlights in accessible spots.
  • Keep tarps and boards set aside to cover windows.

SERVPRO of Greater Northern Charleston and Dorchester County is here to help when you need us, we understand storms and the impact they have on homeowners and property owners around the Lowcountry.  Being prepared is an important step to mitigating disaster, keep our number nearby, and call us today for a free Emergency Ready Plan.

Be ready for the STORMS!  And if you have already been negatively impacted by a storm call us right away, we can help you get back up on your feet.  

The Road to Storm Recovery

4/18/2022 (Permalink)

Tree Damage on Roof Tree goes through roof of home in the Lowcountry, Charleston area.

For some people even a normal everyday thunderstorm can cause absolute devastation.  We saw this with our own eyes with a powerful line of thunderstorms that barreled through the Lowcountry a few weeks ago, bringing with it powerful winds, monsoon rains and even tornadoes. 

One home in our community sadly took a direct hit from a large tree that came right through the homeowner’s roof in the middle of the storm.  We were there to get that call for help when they needed us the most.  When storms cause this level of severe damage SERVPRO of Greater Northern Charleston and Dorchester County is just a call away to help and have our team dispatched. 

Getting to the scene it was evident this house was in need of a lot of help.  The tree would need to be cut and extracted right away as the rainwaters just poured into the home through the cracks and rips in the roof.  Flooding now became the second part of this disaster.

As soon as the tree was removed, the roof and walls were covered up to prevent any further rain water from getting into the house.  The job also required our crew to extract water and start the cleaning process inside while the roof required tarps to cover the gaping wounds that would need to be repaired on the outside.  It was a full scale disaster for this homeowner but we were there right away to start putting back the pieces.

And soon thereafter the rain and clouds moved on and it was clear that this home was going to survive to see another sunny day of blue skies.  It’s a very difficult situation for any homeowner to get through but with a restoration company like SERVPRO you should have some peace of mind knowing there are people here to help you through these disasters.   Slowly bringing the pieces back together.  Bringing your home back to life and getting you back on track.  "Like it never even happened."

It’s not always something you can prepare for but it’s a good idea to have your yard and property surveyed by an arborist each year before the storm season to make sure your trees are healthy.  In the event that you have a tree that is dead or has dead limbs, an arborist can provide the proper tree services to assure those trees and limbs are cut back.  Better to have the tree cut down before it falls on your house in a bad storm.