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Signs That You Need A Fire Restoration Company

1/11/2022 (Permalink)

burned kitchen wall Always ready to take care of your fire restoration needs!

What is Fire Damage Restoration, and When Do You Need It?

Fire damage restoration involves the process of repairing and restoring your property, residential or commercial, after the damage caused by fire or smoke. Fire restoration may content cleaning asbestos and lead abatement, property board up, eradicating soot, smoke odors, and debris removal, demolition, and reconstruction. 

The best option for addressing a fire damage situation is by immediately calling a professional fire damage restoration company, like SERVPRO of Greater Northern Charleston. Delayed restoration after even small fire damage might lead to many issues, including decay of your property and structural issues. You might also face other problems such as mold growth, water damage, and even theft.

Sometimes a fire may not seem to have caused enough damage to involve a professional team or your insurance company.  Here are some common signs that you should get a restoration company involved.

  • Dirty or Stained Walls: One of the easiest ways to trace fire damages is through checking ceilings and walls where the fire originated. You should immediately address the matter if you notice your walls have black or gray stains days after the fire. A fire damage restoration contractor will be able to conduct a quality fire cleanup service that will also enable you to avoid replacing the material in some situations.   
  • Cloudy Air: If you still see cloudiness even after turning on your fans and opening your windows call a professional to conduct a fire damage cleanup. Breathing this kind of air can be very dangerous to your health.
  • Persistent Smoke Smell Smoke: odor in their homes gets absorbed into many materials and can remain for quite some time, even after a thorough cleaning. Fire restoration services are equipped with the proper cleaning and equipment supplies to ensure proper cleaning.
  • Rusting: Metal hardware that was on the pathway during a fire might start to rust a few days later. If your personal property relies on this hardware, the deterioration can be dangerous. Experts from a restoration company will guide you on whether to clean them thoroughly so that you can minimize rust or replace them altogether.

Why Choose SERVPRO of Greater Northern Charleston?

When you encounter a fire damage disaster, timing is everything.  You'll need professionals who will get to your home or commercial property within the shortest time possible. SERVPRO of Greater Northern Charleston, we are available 24/7 and we always respond fast to ensure that our clients limit the property damage of the fire loss and lessen their fire restoration cost.

We are a locally owned company and we've served the residents of the Greater Northern Charleston as good neighbors with quality services at affordable rates. We are here for you, 24/7.  843-552-1226

Causes of Water Damage

1/6/2022 (Permalink)

pipe being repaired with wrenches Here for you 24/7!

Are you a North Charleston SC resident?  If so, you are well aware that water plays a huge role in our lifestyles here.  Most of the time…that is a good thing. But, when the water is causing damage to our homes, it’s an entirely different story.

Water damage can occur from a myriad of circumstances. In many cases, water damage happens about when an issue goes unnoticed. It may take weeks or months for the damage to show up. Time is of the essence when dealing with any water damage problems, and you need to act immediately. This water can destroy not only your ceiling, furniture, and carpets, but also irreplaceable personal goods, precious family possessions

When dealing with water damage, immediate action is critical to minimizing damage. The franchise experts of SERVPRO in North Charleston, South Carolina, respond immediately and utilize advanced resources and techniques to remove the water hastily. Additionally, they closely observe and detail the drying process to ascertain that your property is dried to industry standards.

Some of the common water damage issues include:

Structural Damage from Leaking Roofs

Roof leaks are among the most responsible causes of water damage in South Carolina and a common problem that homeowners face. Breaks in the material used for roofing, ineffective seals on the vents, or even chimneys could cause water leaks. When saturated with water, the structural integrity of the wood is compromised. Metals, also, when they rust, result in structural instability.  Water seepage inside walls, concrete or wood framing, or the foundation weakens the home’s or business’s structure, potentially leading to collapse. Non-structural water damage to the ceiling and drywall can also wreak havoc in your home.

Leaking or bursting pipes

Leaking or bursting pipes are a common cause of water damage in all homes. Toilets and drains that get backed up and blocked cause undue pressure in the pipes, causing them to leak or burst. Additionally, improper functioning of garbage disposals and rusty pipes are also more susceptible to leaking.

Malfunctioning Bathroom and Kitchen Appliances

Tubs leak water around the edges or in cracks found in the tiles as well as in the fixture or faucet areas. Refrigerators, dishwashers, washing machines, and water heaters and all predisposed to deterioration. When household appliances get old, pipes start to wear and tear, and their hoses become fragile. Regular maintenance and monitoring of all appliances is critical to preventing unnecessary water damage.

Sewage Leaks and Spills

Sewage cleanup by a professional is imperative. Sewage spills lead to seepage of toxic gray or black water that contains human and animal contaminations or biological waste and can pose health risks. Therefore, restoration should always be completed by trained water damage professional.

Weather Related Problems

While we do not have any control over natural weather-related disasters we can embrace all the preventative measures possible in advance to limit their effect on your property. Hurricanes, sudden storms, and flash floods can all elicit water buildup. Contact our water damage specialists in North Charleston, South Carolina, as soon as possible to help fix the damage and prevent additional damage.

We Are Here To Help.

At SERVPRO, our goal is to restore your property to its original form and minimize the damage. We guarantee exceptional customer experience, and for this, we avail our certified cleanup experts to you 24 hours a day, seven days each week.. Our customer service is the best in the industry and will help you deal with your insurance company, reducing the stress and making the process smooth.

Our team of water damage experts is always on standby 24-hours a day to offer emergency support and fix water-related disasters when they arise. Contact us anytime at (843) 552-1226 or request our help through our Contact Us page on our website.

What To Expect During Water Restoration

1/6/2022 (Permalink)

frequently asked questions The more you know!

SERVPRO of Greater Northern Charleston’s water restoration experts have the best resources and skills for water removal, cleanup, and flood damage restoration and repair. Our services include water extraction, cleanup, dry-outs, dehumidifying, flood water removal, and emergency services. We also offer sewage cleanup, damage assessments, odor removal, mold removal, tarp-over services, and structural drying.  

At SERVPRO of Greater Northern Charleston, our technicians are trained and certified in water disaster management and all forms of remediation. We have helped many Charleston area residents recover from different disasters in the past 16 years.

Here is a breakdown of what to expect if you were to need our services due to water loss to your home or business: 

Damage Inspection and Assessment

We dispatch a restoration professional to your home in North Charleston, Summerville or any of the neighboring areas for a property inspection and assessment of the water, fire or mold damage to be done. The inspection and assessment ensure that everything from the scope, budget, timeframe, and restoration service demands are analyzed.

Dehumidification, Water Removal, and Dry Outs

In this step, our technicians often use specialized dehumidifiers, water extraction equipment, and air movers to ensure any water or moisture that may have remained in the furniture, carpets, and on the floors is removed. Once standing water is removed and equipment is set, our crew makes daily visits to monitor and assure the materials are drying appropriately. 

Cleaning and Sanitization

Once the affected materials are dry and equipment is pulled, all areas are disinfected and cleaned as necessary.  This step often involves deodorizing and cleaning up the carpets, floors, furniture, and other important areas. The two activities are precautionary steps to prevent microbial growth and remove odors.

Reconstruction

Once the mitigation teams have completed the drying and disinfecting process, we can move on to rebuilding and restoring the damaged property.  From replacing carpet to complete rebuild, our construction services team is here to walk through the entire process with you and your insurance company. 

Here for you 24/7

SERVPRO of Greater Northern Charleston has friendly and professionally trained teams on call 24/7 for you in the event of an emergency in your home.  Contact us anytime at 843-552-1226 or reach out to us on our Contact Us page on our website. 

What To Do After A Fire In Your Home

10/26/2021 (Permalink)

room of burned contents We are always here to help.

What To Do After A Fire

In the midst of the chaos of a fire, it helps to know that someone is here to help.  Here are a few tips on what to do immediately after a fire, and how a professional restoration company like SERVPRO of Greater Northern Charleston can help. 

Most Important:  Your health comes first! 

Having a house fire can be disconcerting at best!  Often causing feelings of fear, confusion, and stress. The most important part of the recovery process is to work with first responders and medical professionals to ensure everyone… including your pets!... receive any needed medical care.  Smoke inhalation, burns, and even feelings of panic or anxiety are all potential symptoms of a fire.  The EPA's website has extensive information about potential health effects when you have experienced a smoke or fire disaster.

Now.  On to what to do in the aftermath of a fire in your home. 

Contact A Professional Fire Damage Restoration Company

Fire damage restoration experts will perform mitigation work and ensure that it is safe for you to be on your property. There are many risks that can develop after a house fire and our technicians at SERVPRO of Greater Northern Charleston are trained to assess and create a restoration plan that takes into account your safety, personal belongings, insurance claim, and peace of mind.    

Secure Your Home

Any windows, doors, or areas of the roof that were damaged by the fire itself or during the process of the fire department extinguishing the fire should be boarded up and secured as soon as the fire chief says it is safe to do so.  If you do not know a contractor who can take care of this for you, our construction team is ready and available.

Get A Fire Report

As they fire department conducts their assessment after a fire, they generate a report that is important throughout the recovery process.  It has valuable information on the cause of the fire, as well as the “all clear” from the fire chief that it is safe to move forward with getting your life put back together. 

Contact Your Insurance Company

Fire damage and smoke clean-up can be expensive, so it is best to know exactly what your options are early in the process.  Confirming your coverage and deductible amounts, along with what the claim representative will need from you in order to expedite payment and repairs, reduces stress in the chaos of the first few days of clean up.

Take Inventory

List everything that you lost as a result of the fire for your insurance company. Pictures and videos are extremely helpful as well.  When our restoration teams arrives onsite, they will be listing as much as they can see was damaged. But only you truly know exactly what was in rooms with extensive damage.  We will also be determining what items can and cannot be cleaned and listing those that cannot for insurance reimbursement as well. 

How Professional Restoration Services Can Help You With Your Home's Recovery Process

Why is a professional service needed?  Here are a few reasons.

Emergency Removal and Storage of Belongings

Professional restoration experts will begin work immediately and help you to safely remove your belongings including your personal items from your property. They will then move your belongings to their facility for storage purposes where they will be safe until you have repaired the structural damage of your property.  No renting trucks, storage units, or mobile pods.  All of those issues already have a solution. 

Emergency Boarding Up and Tarping

Fire restoration companies will send their professionals to tarp and board up any areas in your property that were damaged and exposed as a result of a fire. On staff technicians and partnerships with contractors are already in place.  Lessing the time it takes to secure your home.

Communicating With Your Insurance Companies

SERVPRO of Greater Northern Charleston has worked with just about every insurance company in the US.  We understand the fire damage claims process very well and we will do all we can to ensure your claim is as stress free as possible. Our goal is to work with your insurance adjuster to help you receive payments quickly and accurately.

Clean Your Home

House fire and smoke damages can sometimes be very extensive and it can leave dangerous contaminates behind.  Especially when water is used to extinguish the fire.  Our trained technicians are certified in IICRC cleaning standards and take great pride in taking care of your home and family by meeting or exceeding those standards at all times.   

Why Choose SERVPRO of Greater Northern Charleston

When you encounter a fire damage disaster, time is everything. SERVPRO of Greater Northern Charleston, is available 24/7 and have managers and teams on call at all times to ensure a rapid response time.  

We are a locally owned company and we've served the residents of the Greater Northern Charleston as good neighbors with quality services at affordable rates. We will be involved from start to finish during your home or property fire damage restoration process.

Contact us and let us help you restore fire damage in your home or property in the most efficient way possible with our experienced and friendly professionals.  

At Your Service! 24/7

8/16/2021 (Permalink)

Sign that says "open 24/7" We answer 24/7. No answering service or voicemail!

Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened." Our highly trained crew is always ready to take care of your restoration needs. We understand the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business.

SERVPRO is the cleaning and restoration brand you know and trusts serving you since 1967, we specialize in the cleanup and restoration of residential and commercial property after a fire, smoke, or water damage. Our franchises, SERVPRO of Greater Northern Charleston and Dorchester County, have been locally owned and serving the Lowcountry since 2006. You can rest assured our staff is equipped with the knowledge to restore your property no matter the size or type of loss. And the best part…  we have a manager answering the phones 24/7 so you never have to wait on an answering service.

Here for you, Charleston. 24/7.

Water Mitigation in a Nutshell!

8/9/2021 (Permalink)

bathroom floor with water covering and an extractor removing water Unfortunately, disasters happen. Are you ready?

Property disasters are a certainty. They can be minor or significant, but damage issues are a guaranteed part of property ownership.

Damages and their repair becomes more complicated when water is added to the mix. Rainwater can spill over and enter into places that it should not be, from places such as the roof, attic, crawlspaces, or basements. Water build-up can wreak havoc as it continues to rise and accumulate.  A dishwasher malfunction or burst pipe can create a world of chaos if it is not dealt with as swiftly as possible.

These are merely a few of the instances that compel a property owner to seek out water restoration professionals.  In any circumstance, the mitigation team will show up on site to evaluate the extent of the damage, and determine the best course of action.  Though jobs vary drastically, all follow the same basic process.  Here is what you can expect:

  • Communication of drying plan with property owner and completion of appropriate documentation.
  • Extraction of any excess water.
  • Removal of any materials or contents that cannot be salvaged. A couple of examples are carpet padding and drywall that are fully saturated.
  • Disinfectant application to all affected areas and materials in order to prevent any mildew or mold growth during the drying process.
  • Fans and dehumidifiers set strategically to promote the most efficient drying timeline.
  • Schedule to monitor the drying progress over the following day.
  • Final equipment removed upon all materials drying to IICRC standards.
  • Final loss report and supporting documents sent to insurance adjuster for payment.

At SERVPRO of Greater Northern Charleston always prioritize restoration over replacement during water mitigation.*  Other firms may take a more replacement approach and this can affect the way the job is run as well as how efficiently the insurance claim is handled.  Most insurance professionals realize that restoration versus replacement allows for property protection and long-term preservation and is the key to minimizing further damage within the property.

Cost of water mitigation

The first question we are usually faced with in an emergent water damage is, “What do we do now?”  The next most commons question is, “How much is it going to cost?” Property owners want to know how much it will cost to remove water within a property and to dry out the area.

The truth is that, while specific line items have standard pricing, cost of the full job varies from job to job, depending on severity and circumstances.  Here are a few things that factor into cost:

  • Source of damage. For example, sewage is more expensive to clean up than the water from an ice maker due to additional precautions and disinfecting processes to prevent the spread of dangerous contaminants.
  • Severity of damage. Size of job can be deceiving.  Occasionally, jobs with a small area of visible damage can actually be quite complicated to mitigate based on what is under the surface. One instance is when a water damage is left unattended and mold grows in the walls and under the flooring with no external sign of its presence
  • Time of day emergency services are needed. After hours, weekends, and holidays often have different pricing, as the cost of production staff is more expensive during these times. However, insurance companies consider this when approving your claim.  We work directly with the insurance company to ensure they are in agreement with the necessity of the afterhours work and pricing.
  • The specifics of your insurance policy. All policies range in deductible and coverage requirements. It is critical to know what you coverage is before beginning a job.  By calling us immediately upon discovering a water damage, we can help you navigate the beginning portion of the process and ensure that we are working within the parameters of your specific policy.

While the insurance and billing process of a water loss can be daunting, we have a team of trained professionals on staff 24/7 to make sure the claims and payment process is as seamless as possible. 

We are here for you.

Fortunately, water mitigation services are not something property owners require very often, but it is certainly a necessary service when dealing with chaotic water situations.  So, we highly recommend you research and find a restoration company that you will feel confident in calling if damage does occur. 

SERVPRO of Greater Northern Charleston & Dorchester County has been serving the Lowcountry for 16 years and have an incredible team ready to help.  Feel free to call us to discuss any questions you may have in advance of a disaster so you are as prepared as possible.

Always just a phone call away to make your water damage, "Like it never even happened."

*If you’d like to know a little bit more about why we restore rather than replace when possible, here is another post on the subject. 

Got Smoke??

8/4/2021 (Permalink)

match with flame and blue and white smoke Smoke damage can be daunting to tackle. We can help!

The complexity of property loss or destruction due to fire damage is largely due to smoke's unique behavior. Smoke can penetrate any porous material not only inside the home, but within cavities of the structure as well, causing hidden damage and odor.

Having a SERVPRO of Greater Northern Charleston Professional inspect and assess your home after fire damage before beginning the cleaning process saves time. It can prevent the loss of essential items or keepsakes as we can  help put a plan in place for you as you await insurance approval or for the fire department to complete their investigaton. 

For more detail on the behavior of smoke, the risk of hidden damage, and how we at SERVPRO of Greater Northern Charleston can help, please contact us at 843-552-1226 or through our "Contact Us" page on our website. 

We are always here to help!

Response Time is Key!

7/22/2021 (Permalink)

info graphic showing a 1, 4, 8 time line goal for every job Response time matter! We are always ready to help!

Rapid Response on EVERY call is what sets our SERVPRO franchises apart from our competitors.  While all SERVPRO franchises are independently owned and operated, we are all held to the same response time guidelines.  We are actually scored on our ability to maintain consistent response times with the 1-4-8 standard set by our corporate leadership. 

At SERVPRO of Greater Northern Charleston and Dorchester County, we take the 1-4-8 guideline as a challenge.  When we are notified of a loss by your insurance company, property manager, or a direct call from you, we IMMEDIATELY take steps to contact the appropriate person and make arrangements to be on site for emergency service in as little time as possible.  Highly trained and professional technicians are usually on site in less than 2 hours unless otherwise requested by the client.

We also make it a practice to contact your insurance adjuster, if possible, during the initial visit to your property in order to expedite necessary approvals for the work required to mitigate the fire or water damage and restore your home or business as quickly as possible.  We work diligently with your adjuster to be sure the scope of work falls within the parameters of your covereage with no surprises when it comes time for invoicing. 

SERVPRO of Greater Northern Charleston and SERVPRO of Dorchester County are proud to be part of a nationwide system that challenges us to provide expedient, quality service to our local home and business owners.

We are ready 24/7 to serve the North Charleston, Goose Creek, Moncks Corner, Summerville, Ladson, Hanahan... and all of Dorchester County.  Always just a phone call away.  843-552-1226

2021 Hurricane Season is Here!

6/10/2021 (Permalink)

hands putting paper in an accordian file Are you familiar with your storm/flood insurance coverage?

Last year’s season on the East coast was relatively quiet, so it may have been some time since most of us have even thought about our flood insurance and homeowners insurance policies.  Now is the perfect time to change that! 

Do you know where your insurance policy is?  The amount of your deductible?  What the best way to file a claim?  Is there an app you can put on your phone in the event that you cannot access paper copies?  Does your car or boat have adequate coverage? Do you have a local agent?

Etc, etc, etc.

Take a few minutes this weekend to brush up on the questions above and reach out to a local agent to make sure there is nothing more you need to be taken care of well and quickly in the event this year’s storm season is not as kind to Charleston as last year. 

Feel free to reach out to us at SERVPRO of Greater Northern Charleston and Dorchester County with any questions you may have concerning hurricane preparedness as well.  We are always here to help.

Response Time is Critical!

6/10/2021 (Permalink)

water over flowing a sink Faster to any disaster!

SERVPRO strives to have the best response time possible when called for help on water damage. Our goal is two-fold:  To reduce interruption to your family or business and to make the insurance claim resolution seamless and timely.  On a practical level, we simply want to stop the rapid time in which damage can occur.

Here is a timeline on how the damage from water can progress over just a few weeks:

IN MINUTES…

  • Water spreads very quickly from source to adjoining rooms.   
  • Furniture can stain carpets.  
  • Paper items are ruined.
  • Color in carpets can run.
  • Odors, especially pet or smoke, are released from the carpet and pad. 
  • Electronics (computer towers, power bars, etc.) can be damaged.

IN HOURS…

  • Wood and cabinets begin to swell, split or delaminate.
  • Drywall begins to disintegrate.
  • Bacteria begins to present and sewage contaminants become airborne.
  • Many metal surfaces will begin to tarnish.
  • Odor becomes stronger and more nauseating.
  • Wooden & Vinyl floors can bubble, buckle or cup.

WITHIN A WEEK…

  • Mold will begin to appear and affected areas will no longer be restorable.
  • Metal surfaces will begin to rust.
  • Wood on cabinets or doors and door casings begin to swell.
  • Water will have seeped into the internal areas of furniture increasing the cost of drying, or make drying impossible.

 IN WEEKS…

  • Residence may need to be evacuated due to health hazards.
  • Drywall surface beyond the original affected area can be affected by seeping moisture, mold and mildew.
  • Wood on cabinets, doors and casings can split and finishes be destroyed.
  • Original affected area, as well as additional areas covered in mold and mildew, will become unsalvageable and will need to be replaced. 

SERVPRO of Greater Northern Charleston has professionally trained teams, ready for your call. Contact us 24/7 at (843) 552-1226.