Recent General Posts

Help... on the go!

5/23/2017 (Permalink)

General Help... on the go! Free Red Cross emergency apps available for download today! #BeReady #SERVPROnchs

SERVPRO has had a long standing relationship with the American Red Cross, both as a first responder and corporate sponsor.   The American Red Cross does far more than just show up after disaster has struck.  They are constantly distributing new information concerning disaster repair and recovery and to educate individuals and businesses in being as prepared as possible.   One of the best examples of this is their menu of mobile applications.  There is an application for nearly every type of natural disaster.  Hurricane, earthquake, tornado, fire, flood, etc.  Here are a few of our favorites: 



  • Hello Care - Resources catered specifically to military family.

  • First Aid - Have a first aid emergency? This should do it!

  • Blood - A blood donation scheduling application.

  • Pet First Aid - What to do during an emergency?  Professional advice on every day pet needs. 


Click on the American Red Cross today and download your favorites today. 


As always, Charleston, we are here for you 24/7 - (843) 552-1226.  Take a moment to save our number in your phone to save you time in the event of a fire, water, or storm disaster. 

Family Planning Time: School Years, Vacations and… Emergency Preparedness?

9/10/2014 (Permalink)

General Family Planning Time: School Years, Vacations and… Emergency Preparedness? Here to help you be prepared: (843)-747-8750 ~ 24/7 #NatlPrep #BeReady

Those of us who work for SERVPRO of Greater Northern Charleston are just like everyone else. We have to hustle every morning and make sure the kids get to school. Then we are sitting right next to you at our kids’ sporting events, piano recitals, school plays, and occasionally the hospital waiting room when one of them tries an absolutely ‘fool-proof’ stunt. It takes a lot of planning to get everybody where they need to be on time and like you, we have a lot of planning ahead of us for the holiday season this year! 

We realize we are going into the busiest time of the year, but we urge you to take some time and go over with your family your plan of action in case of emergencies. This is the perfect time as September is National Preparedness Month and there are many resources available to assist you put together your emergency plan of action.  It sounds like something that can easily be put off until tomorrow or next week but the problem with emergencies- they happen when we least expect them. Are you sure your spouse or children know what to do in case the family is separated by a flash flood or hurricane? If not, make a plan now, share it with your family, and enjoy a little added peace of mind. 

If you need help putting a plan together, the federal government has created some great templates for an emergency plan and ideas to communicate it with the rest of your family. Don’t forget to make sure you have a way to power flashlights and radios, plenty of drinking water and a way for everybody to keep warm.

A happy holiday season starts out by being a safe holiday season. We want to see you and the rest of your family happy and healthy next year so get started on that emergency plan as soon as possible.  Don't forget to save our contact information... just in case!  843-747-8750 ~ 24/7

Rapid Response is Critical!

1/14/2014 (Permalink)

General Rapid Response is Critical! Rapid response is critical to a water damage clean up.

Rapid Response on EVERY call is what sets SERVPRO apart from our competitors.  While all SERVPRO franchises are independently owned and operated, we are all held to the same response time guidelines.  We are actually scored on our ability to maintain consistent response times with the 1-4-8 standard set by our corporate leadership. 

At SERVPRO of Greater Northern Charleston we take the 1-4-8 guideline as a challenge.  When we are notified of a loss by your insurance company or property manager, we make sure someone stops IMMEDIATELY to contact the appropriate person to make arrangements to be on site for emergency service in as little time as possible.  Highly trained and professional technicians are usually on site in less than 2 hours unless otherwise requested by the client.

We also make it a practice, to contact your insurance adjuster if at all possible during the initial visit to your property in order to expedite necessary approvals for the work required to mitigate the fire or water damage and restore your home or business as quickly as possible.

SERVPRO of Greater Northern Charleston is proud to be part of a nationwide company that challenges us to provide expedient, quality service to our local home owners and small businesses.

We are here 24/7 to serve the North Charleston and surrounding areas:  Goose Creek, Moncks Corner, Summerville, Ladson, Hanahan... Call anytime:  843-747-8750.

Restoration vs. Replacement

10/18/2013 (Permalink)

General Restoration vs. Replacement Working hand in hand with your insurance company to restore your home.

At SERVPRO we are in the business of restoration rather than replacement - this provides the benefits of not only lower costs but also a smaller ecological footprint. On a more personal level, restoration vs. replacement provides home owner peace of mind, in the event of a loss, that they will be able to make the most of any insurance payments they receive. 

Why do we focus on restoration?



  • We minimize the amount of building material discarded into landfills.

  • We preserve the original architecture of building structures.

  • Restoration is much more cost-efficient than replacement.

  • Many items cannot be replaced, such as important documents and family heirlooms.


  • In addition to preserving original structures and items, a drive towards restoration can better satisfy a complete return to normalcy when catastrophe occurs. Insurance policies often have limits that cap the amount of a claim - restoration allows for minimizing the costs of returning a structure to pre-loss condition.

    SERVPRO works seamlessly with insurance companies nationwide, providing them with restoration budgets that not only meet their stringent guidelines, but provide the homeowner with the best possible outcome.

    You have a choice when it comes to who to trust with your home after a fire or flood. Choose SERVPRO of Greater Northern Charleston and let us help you make it… “Like it never even happened.”

    We can be reached 24/7 at (843) 747-8750.  

    Do you have a current Home Inventory?

    10/10/2013 (Permalink)

    General Do you have a current Home Inventory? How up to date is your Home Inventory?

    A current Home Inventory can save you thousands in lost contents! 

    Our technicians specialize in the restoration of contents damaged by fire, water, or mold. Their expertise can help you save money on your loss.  Having a complete inventory of the contents of your home BEFORE a water or fire damage can make certain that all items lost in the fire or flood are included in your insurance claim.

    How to create a home inventory



  • Group your possessions into logical categories, i.e., by hobby, by room in your home, etc. 

  • Your list should include celebration purchases like jewelry and art, as well as everyday leisure items such as televisions and guitars.

  • Don't forget items you use rarely such as holiday decorations, sports equipment, tools, etc.

  • Pull together copies of original sales receipts and/or appraisal documents. Also note model and serial numbers.

  • Carefully photograph or videotape each item and document a brief description, including age, purchase price and estimated current value. 

  • Store your home inventory and related documents in a safe, easily accessible place online, on your computer or in a fire-proof box or safe deposit box. Consider sharing a copy your insurance provider as well. 


  • Once you have completed your home inventory and stored it safely, set a reminder to update the inventory and photos annually.

    Preparedness on a Budget

    9/25/2013 (Permalink)

    General Preparedness on a Budget It doesn't have to cost alot to be prepared.

    It is no secret that many families and individuals are looking to cut back on spending. But with the frequency of disasters, both natural and manmade, can you afford not to be prepared? Preparedness doesn’t have to cost an arm and a leg. September is National Preparedness Month, and we are asking you to help your family and friends prepare for whatever may come. Here are a few tips* on how you can protect those that matter to you without spending a fortune.

    Make a Plan. Work with you family and neighbors to make an emergency plan for the types of disasters that affect your area. Make sure everyone in your family understands where to go and what to do in case of an emergency. You can download Family Emergency Plan templates www.ready.gov/make-a-plan

    Update Contact Information. Having accurate records for family, friends and neighbors will help you stay in contact and possibly help those in need. Make sure updated contact information is posted in visible places throughout your house and workplace.

    Check Your Policy. Review your insurance policy annually and make any necessary changes – renters, too! When a disaster strikes, you want to know that your coverage will get you back on your feet.

    Make a Ready List. You may not need all of the items in ready-made preparedness kits. Choose the essentials that fit your needs and budget. Don’t forget to keep supplies at work and in your car. Sample Ready Lists can be found at www.ready.gov/document/family-supply-list

    Plan Your Purchases. You can save money by thinking ahead. Don’t buy preparedness items just before a storm when they’re expensive and supplies will be in high demand. Buy items at the end of the season when you can get good deals.

    Shop Sales. Shop at sales and used goods stores. Buy preparedness items throughout the year, instead of all at once, and you won’t notice the cost as much.

    Make Sure it Keeps. Store water in safe, containers. You don’t need to buy expensive bottled water, just make sure your water containers are disinfected and airtight

    Request a Gift. We all get things we don’t need. Suggest preparedness supplies as gifts from your friends and family. It just might save your life.

    Trade a Night Out. Trade one night out to fund your 72-hour kit. Taking a family of four to the movies can cost upwards of $80. Just one night staying in could fund your Ready kit.

    *The best tip: start now. Take small steps toward preparedness and before you know it, you will be Ready

    Got Jewelry?

    9/13/2013 (Permalink)

    General Got Jewelry? Protect your personal valuables without weighing down your homeowner's insurance.

    We spent a little time chatting this week with our friend Carl Phillips, one of the top producers CT Lowndes here in the Lowcountry.  The topic of conversation?  Jewelry!  We were surprised to hear that Carl does NOT recommend you add your jewelry to your homeowner’s policy.  Instead, he suggests a personal articles floater for his clientele. 

    According to Carl, separate coverage often results in higher limits, fewer exclusions, and the most important benefit:  Jewelry claims do not affect the homeowner coverage.  Jewelry and valuable personal items are not always actually in the home when they are lost or stolen.  However, when attached to the homeowner coverage, a claim of any size shows as a loss and counts against a “claim free” rating.   This causes many homeowners to choose to resist making the claim and simply take the loss of the jewelry in order to protect their policy premiums. 

    Interested in hearing more about how you can effectively cover your valuable personal items?  Please contact Carl for details and a quote customized to suit your needs.  Be sure to tell him his friends at SERVPRO of Greater Northern Charleston sent you!  Click this link for all of his contact information or contact SERVPRO of Greater Northern Charleston and ask for Beth

    Did you know?

    8/30/2013 (Permalink)

    General Did you know? We are proud to be locally owned and operated in Charleston, SC.


    • SERVPRO was founded in 1967.

    • We are the National leader and provider of fire and water cleanup and restoration services.

    • We also specialize in mold mitigation and remediation.

    • A network of more than 1,600 individually owned and operated Franchises make up the SERVPRO family.

    • We have franchises in Canada.

    • We respond to property damage emergencies ranging from individual residential disasters to multi-million dollar commercial losses.

    • The SERVPRO® System has established relationships with all major insurance companies.

    • Most of all… We love working with our Lowcountry home and business owners!

    Congratulations, Beth Williams!

    8/14/2013 (Permalink)

    General Congratulations, Beth Williams! Beth Williams is now DryBook Certified!

    Congratulations to our Sales/Office Manager, Beth Peterson Williams, for being the first SERVPRO employee in the Greater North Charleston area to successfully complete SERVPRO's DryBook Training with flying colors!

    This new program will make it possible to capture drying information and readings more efficiently on site at a water damaged property. Just another tool SERVPRO has to offer that makes us best the restoration industry has to offer. 

    Charleston Business Owner Honored!

    8/6/2013 (Permalink)

    Local Business Owner Honored at SERVPRO® Annual Convention
    Brandon Ferm recognized for outstanding revenue performance at annual event

    North Charleston, SC (Grassroots Newswire) July 25, 2013 -- Brandon Ferm, Owner of SERVPRO® of Greater Northern Charleston, was honored with the Director's Platinum award for outstanding revenue performance during SERVPRO’s 44th Annual Convention, held June 17 – June 21 at the Anaheim Marriott Hotel and the Anaheim Convention Center in Anaheim, California. 

    In addition to providing a networking and educational forum for the more than 1,600 Franchise Owners in the SERVPRO® Franchise System, SERVPRO’s Annual Convention provides a platform to recognize and reward Franchisees for outstanding success in their businesses.

    “I’m proud to have earned this award this year,” said Ferm. “Everyone at SERVPRO® of Greater Northern Charleston is dedicated to being the leader in our industry in the North Charleston area. This award is recognition that our community knows they can depend on us to help them recover from a storm, fire or other disaster.”

    SERVPRO®, an industry leader in disaster cleanup, restoration and remediation services, welcomed a record number of Franchisees to their annual event. In addition to the awards ceremony, this year’s Convention offered more than 60 workshop sessions covering more than 30 different topics - the most extensive program ever offered at a SERVPRO® Convention. The keynote speaker was Walter Bond, former NBA player.

    “Servpro Industries, Inc. congratulates Brandon and all of our award winners on their success,” said Sue Steen, Chief Executive Officer of Servpro Industries, Inc. “We know our leadership position in the marketplace is a direct result of the dedication and professionalism of our Franchisees and their staffs. Hopefully, this year’s Annual Convention provided all of our attendees with the latest intelligence about our company and our industry–so they can continue to grow their businesses and support their customers with the best possible service.”