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Fire & Water - Cleanup & Restoration

Loving Local!

4/6/2016 (Permalink)

Why SERVPRO Loving Local! Franchise Owners, Liz & Brandon Ferm

Local businesses are run by people who don’t just know what they want to do professionally, but most have a clear understanding of why they put in the crazy work it takes to be self-employed.  With a long family lineage of self-starters and entrepreneurs, working for a locally owned and operated business has always been my preferred employment. Working directly with the owners of a local business, I have a front row seat to their Why, and nothing short of my own is as motivational.

Daily life at SERVPRO of GNC is far from calm and cozy - we work in a 24/7 emergency service industry! However, working with Liz and Brandon Ferm as their Office and Marketing Manager for 5 years, and counting, is definitely on the highlight reel of my professional life. 

I asked Brandon recently about his favorite part of being a local SERVPRO franchise owner.  This is the difference between an owner raised in the town he services and a huge corporate entity that ships in strangers.

“I find great fulfillment in helping clients gain control of their disaster. Often, during a large water or fire loss, people feel helpless with nothing within their control while they wait on help to arrive.  

Even before the team even steps foot onsite, our office staff or afterhours on-call manager (NEVER an answering service!)  begin to walk the clients through what they can expect.  On site, the SERVPRO team immediately gets to work doing the emergency mitigation, assessing the full scope of work, and helping the client line up any additional contractors that may be needed in order expedite getting their home or business put  back together.  

Once a client can get answers and see things moving in a positive direction, the victims of the disaster start to feel they are regaining control of their lives.  For me, this is by far the most satisfying part of what we do at SERVPRO of GNC. “

Take a second and save this number in your phone:  843-552-1226.  You never know when something unexpected is going to happen and turn your home or business upside down, but at least you will know the first call to make when it does.

SERVPRO of Greater Northern Charleston ~ Like it Never Even Happened.

~Beth Williams

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